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Answers
Quick answers to the most common questions.
How do I analyze a chart?
Open Analyze, add a screenshot of your chart (PNG, JPG, WEBP or GIF, up to 10 MB), pick an analysis mode and run it. You can add up to 4 charts — for example several timeframes of the same market — to one analysis.
What do the verdict and confidence score mean?
The verdict is the model's directional read of the chart. Confidence and win probability are the model's own estimates of how clear the setup is — they are not guarantees, and the risk report lists what would invalidate the read.
Where are my past analyses?
Every analysis is saved automatically to History, where you can search, filter, rename and delete them. Analyses are private to your account.
Which analysis mode should I pick?
General gives a balanced technical read. Retail focuses on classic support, resistance and indicators. Elliott Wave counts the wave structure. ICT / SMC looks for liquidity, order blocks and fair-value gaps. Patterns hunts for chart patterns such as flags, wedges and head-and-shoulders.
What makes a screenshot read cleanly?
Crop to the chart itself, keep the price axis and timeframe visible, and avoid heavy overlays that hide the candles. Any charting platform works — Chart AI reads the image, not a data feed.
How do I ask follow-up questions?
Use Discuss with AI on any analysis to open a chat that already knows that chart, or start a new chat and attach chart images directly. Each message uses credits.
How do credits work?
Analyses and chat messages cost credits; the price of each action is shown in the app. Paid plans grant a daily allowance that resets at midnight UTC and doesn't roll over. The Unlimited plan has no daily cap.
Can I buy extra credits?
Yes — subscribers can buy one-time credit packs from the Pricing page at any time. Pack credits never expire and are used after your daily allowance.
How do I change or cancel my plan?
Go to Settings → Billing and open the billing portal. Upgrades apply immediately with a prorated charge; downgrades and cancellations take effect at the end of the period you've paid for.
Can I get a refund?
Purchases are generally non-refundable except where required by law. See section 6 of the Terms of Service for the details, or contact us about your case.
How do I change my name or theme?
Settings → Profile holds your name, trading style and primary market. Settings → Appearance switches between dark and light themes and, on a paid plan, custom accent colors.
How do I delete my account?
Settings → Danger zone → Delete account permanently removes your account and all of its data. This can't be undone.
Is Chart AI financial advice?
No. Every read is an AI model's interpretation of a chart image, provided for educational purposes. It can be wrong. Trading decisions — and their outcomes — are yours alone.
What happens to the charts I upload?
Your charts are stored privately with your account and used to produce your analyses and chats. We never ask for brokerage access. The Privacy Policy explains exactly what we keep and why.